Support

Welcome to Burpi support. We are a small team and we read every message. Most issues are answered below — if you do not see your question, email us directly and we will get back within one to two business days.

Contact

Email: [email protected] — please include your iOS version, the app version (Settings → About → Version), and a description of what you were doing when the issue happened. A screenshot helps a lot.

Common questions

How do I delete my account?

Open the Settings tab, scroll to the bottom and tap Delete Account. Your account, baby profiles, feeding/sleep/diaper logs, growth records, vaccine history, and milestone photos are erased within 30 days. You will be signed out immediately and tokens revoked.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open Settings on your iPhone → tap your name at the top → Subscriptions → Burpi → Cancel Subscription. Burpi continues to work in free mode after cancellation; premium features lock at the next renewal date.

I am not receiving notifications.

Open Settings on your iPhone → Notifications → Burpi → make sure Allow Notifications is on. Inside Burpi, open Settings → Notifications → Reminders and confirm reminders are on for the events you want. If a banner says reminders are off, tap Turn On (or Open Settings).

Sync says “failed” — what do I do?

Burpi automatically retries when your connection returns. If a failure persists, pull down on the Daily screen to refresh. If a specific item keeps failing, please screenshot the banner and email us — that tells us which entity is having trouble.

How do I add another caregiver?

Open Settings → Edit Baby Info → Share Profile, choose Caregiver (can view and add logs) or Viewer (view only), and send the link to your partner, grandparent or sitter. They install Burpi, tap the link and sign in — they share the same baby profile and timeline.

How do I export my data?

Open Settings and choose Export Growth Report (PDF, Premium) for a clinician-friendly report or Export Data (CSV) for raw logs. The file is generated on-device and you can share it via any iOS share sheet target.

Privacy and terms

See our Privacy Policy and Terms of Service.